Have you ever tried to have an important conversation with someone, only to find yourself completely off track moments later? You start by addressing a specific issue, but before you know it, you're defending yourself against accusations or discussing something entirely unrelated. This...
We've all been there – that moment when we realize we need to have a conversation we'd rather avoid. Maybe it's addressing a performance issue with an employee, discussing a sensitive topic with a spouse, or confronting a friend about a betrayal. Our palms get sweaty, our heart races, and...
Recently, a woman in her fifties approached me. "I have a problem with my mother," she said. "She calls me all the time, sometimes more than once a day, and it's very inconvenient for me."
I asked what she'd like to be different. She said she wanted to talk to her mother 2-3 times per...
